Privacy Policy
Stravo AI (“Stravo AI,” “we,” or “us”) is dedicated to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, share, store, and safeguard your Personal Information or Usage Information through our service (including our website and application). This policy applies to any mobile application or website we develop in connection with the services we provide to you (“Services”). By utilizing our Services, you consent to the terms of this Privacy Policy. Should you reject these terms, you must cease using our application. We urge you to read this policy thoroughly prior to engaging in any transactions through our application.
Why we collect your information?
We gather your information for several key reasons: to register and manage your account, facilitate access to and use of our Services, communicate with you, publish your content, address inquiries and comments, deter prohibited or illegal activities, enforce our Terms of Use, improve our AI text generation capabilities, and provide personalized content generation services.
Collecting and Using Your Personal Data
Your device information is collected when you visit or use our Services, including:
– Computer IP addresses, mobile device IDs (unique identifiers assigned by manufacturers), and technical details about your device (e.g., device type, browser, operating system). – Your mobile device’s geographic location, either specific (if you’ve allowed collection) or general (collected automatically). – Cookies: We place “Cookies” on your computer when accessing our Services to identify it. Cookies help us recognize your device and track Service usage. You may limit cookie acceptance on your device, but this might affect our features’ functionality. Third-party sites you visit may also use cookies; their use is not covered by this Privacy Policy.
Personal Data
We may request personal identifiable information for Service use, including:
– Email Address (when signing up, please make sure to input your valid email. If you need to change it afterwards, contact customer support: info@stravoai.com) – Phone number – First name and last name – State, Province, City – Usage and content generation data – Text input and generated content for service improvement – Account preferences and settings – Subscription and billing information
Use of Your Personal Data
Stravo AI may use Personal Data to:
– Maintain and provide our Service, including monitoring Service usage and improving AI text generation quality. – Manage your Service account, providing access to Service functionalities for registered users. – Perform contracts, including subscription agreements for services you purchase from us. – Process text generation requests through our AI models (OpenAI, Claude, Deepseek). – Contact you about updates or informative communications related to our Service functionalities, including security updates. – Offer news and information about goods, services, and events similar to those you’ve purchased or inquired about, unless you opt out. – Respond to your requests to us. – Develop targeted advertising for you and measure its effectiveness. – Use your information for data analysis, identifying usage trends, and improving our Service, products, services, marketing, and experiences. – Train and improve our AI models and text generation algorithms (anonymized data only). – Provide customer support and technical assistance. – Ensure compliance with applicable laws and regulations.
Third-Party AI Services
Stravo AI utilizes third-party AI services including OpenAI, Claude, and Deepseek to provide text generation capabilities. When you use our Services:
– Your text inputs may be processed by these third-party AI providers. – We ensure appropriate data processing agreements are in place with these providers. – These providers may have their own privacy policies governing data processing. – We do not share personal identifying information with these providers beyond what is necessary for service provision. – Generated content may be temporarily stored for quality assurance and service improvement.
Sharing Your Information
We do not rent or sell your information for monetization. However, we share your Personal Information with:
– Third-party vendors for Services like analytics, customer service, marketing, distribution, payment processing, live chat, etc. – AI service providers (OpenAI, Claude, Deepseek) for text generation processing, subject to appropriate data processing agreements. – Companies within our corporate family, as necessary, following this Privacy Policy. – Business Partners for optional services, while not controlling their privacy practices. – Affiliated Websites if you were referred to us, encouraging you to review their privacy policies. – In business transfers, such as asset sales, acquisitions, or during changes of control. – Government Bodies when legally required, and we will notify you by email for such disclosures when legally permitted. – Cloud hosting providers for secure data storage within the European Union.
Data Storage and Location
All user data is stored on secure hosting servers located within the European Union to ensure compliance with applicable data protection regulations including GDPR. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Retention of Your Personal Data
Stravo AI retains your Personal Data only as needed for the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Specifically:
– Account information is retained for the duration of your account plus 2 years after account closure. – Generated content is retained for up to 30 days for quality assurance purposes. – Usage analytics are retained for up to 2 years for service improvement. – Financial records are retained as required by applicable tax and accounting laws.
Protecting Your Information
We commit to keeping your information secure, using accepted standards and appropriate administrative, technical, and security measures including:
– Encryption of data in transit and at rest – Regular security audits and vulnerability assessments – Access controls and authentication measures – Employee training on data protection – Incident response procedures
International Users
Information from users outside the Netherlands may be transferred to, stored, and processed in the Netherlands or other EU countries where we or our affiliates, subsidiaries, or service providers maintain facilities. All such transfers comply with applicable data protection laws.
Email Marketing
We might contact you with newsletters, promotional materials, and service updates. You can opt-out by following unsubscribe instructions in any email from us or by contacting us at info@stravoai.com.
Payments
We use third-party services like Stripe for payment processing and do not store your payment details. Please view Stripe’s Privacy Policy at https://stripe.com/privacy for information on how your payment data is processed.
GDPR Privacy Rights
Under the General Data Protection Regulation (GDPR), EU residents have the following rights:
– Right of Access: You can request information about the personal data we process about you. – Right to Rectification: You can request correction of inaccurate personal data. – Right to Erasure: You can request deletion of your personal data under certain circumstances. – Right to Restrict Processing: You can request limitation of processing your personal data. – Right to Data Portability: You can request a copy of your data in a structured, machine-readable format. – Right to Object: You can object to processing of your personal data for direct marketing purposes. – Right to Withdraw Consent: You can withdraw consent for data processing at any time.
To exercise these rights, contact us at info@stravoai.com.
CCPA Privacy Rights
For California residents, under the California Consumer Privacy Act (CCPA), you have the following rights:
– Right to Know: You can request information about the categories and specific pieces of personal information we collect. – Right to Delete: You can request deletion of your personal information. – Right to Opt-Out: You can opt-out of the sale of your personal information (we do not sell personal information). – Right to Non-Discrimination: You cannot be discriminated against for exercising your CCPA rights.
To exercise these rights, contact us at info@stravoai.com.
Data Collection for AI Training and Improvement
When you use Stravo AI’s text generation services:
– Your input text and generated content may be analyzed (in anonymized form) to improve our AI models and services. – We may use aggregated, non-personally identifiable usage patterns to enhance our algorithms. – Personal identifying information is removed before any data is used for training purposes. – You can opt-out of data usage for service improvement by contacting us at info@stravoai.com.
Browser Extension Data Collection
If Stravo AI develops browser extensions in the future, we may collect certain user data necessary for proper functioning:
Data We May Collect:
– Personally Identifiable Information: name, address, email address, age, or identification number for account verification and personalization. – Personal Communication: emails, SMS, or chat messages needed for text processing support. – Location: region, IP address, GPS coordinates, or nearby landmarks to optimize services. – Website Content: text, images, sounds, videos, or hyperlinks required for content generation and editing.
Terms of Use and Consent: By installing and using any extension, you grant us permission to collect and process this data. You may withdraw consent by uninstalling the extension.
Cookies and Tracking Technologies
We use various tracking technologies including:
– Essential Cookies: Required for basic site functionality. – Analytics Cookies: Help us understand how users interact with our Services. – Preference Cookies: Remember your settings and preferences. – Marketing Cookies: Used for targeted advertising and measuring campaign effectiveness.
You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality.
Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, contact us at info@stravoai.com.
Data Breach Notification
In the event of a data breach that may affect your personal information, we will:
– Notify relevant supervisory authorities within 72 hours where required by law. – Inform affected users without undue delay if the breach poses a high risk to their rights and freedoms. – Provide clear information about the nature of the breach and steps being taken to address it.
Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
– Posting the updated policy on our website – Sending email notifications to registered users – Displaying prominent notices within our Services
Your continued use of our Services after such changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, or to report privacy concerns, contact us at:
Email: info@stravoai.com
Address: Van Lennepstraat 7, Maassluis, Netherlands
For EU residents, you also have the right to lodge a complaint with your local data protection authority.
Last updated: 16-04-2025